In today's competitive business world and difficult economy, lucid, effective communication is more essential than ever before. It is the foundation on which companies and careers are built and a crucial component of lasting success.

Whether the audience is an entire organization, a meeting of shareholders or a single individual, effective communication requires bringing together different points of view and relaying that information without losing clarity or focus. Whether it's a face-to-face conversation or an e-mail exchange, a meaningful message entails establishing a connection that leaves a powerful impression.

Upholding positive interpersonal relationships among colleagues, subordinates and superiors is the key to maintaining a successful work environment-especially when daily interactions are subject to the strain and stress that accompany a troubled economy. Effective communication skills and interpersonal savvy are essential to help convey the polished professional image that you need.

AMA has a wide range of programs to develop the necessary communication and interpersonal competence in organizations, including the following:

Interpersonal Skills

  • Interpersonal Skills for Managers
  • How to Communicate with Diplomacy, Tact and Credibility
  • Managing Emotions in the Workplace: Strategies for Success
  • Responding to Conflict: Strategies for Improved Communication
  • Developing Effective Business Conversation Skills


Assertiveness Skills

  • Assertiveness Training for Managers


Business Writing

  • AMA's 2-Day Business Writing Workshop
  • How to Sharpen Your Business Writing Skills
  • Effective Technical Writing



Strategic Skills

  • Developing Your Emotional Intelligence
  • Cross-Functional Communication: Strategies for Workplace Effectiveness
  • Communicating Up, Down and Across the Organization
  • The Effective Facilitator: Maximizing Involvement and Results


Influencing and Negotiating

  • Getting Results Without Authority
  • Negotiating to Win


Presentation Skills

  • Strategies for Developing Effective Presentation Skills
  • Effective Presentation Skills for IT and Technical Professionals
  • Effective Executive Speaking